Privacy Policy
Introduction
MoKo Root Holdings LLC (“MoKo Root,” “we,” “us”) operates MoKo Root Skin House and MoKo Root Skin. This Privacy Policy explains what information we collect when you visit mokoroot.com, book through mokoroot.as.me, or visit the Skin House, and how we use and protect it.
We do not sell your personal information.
Information we collect
| Type | Examples | How we get it |
|---|---|---|
| Contact details | Name, email, phone number | Booking, inquiries, newsletter signup |
| Booking details | Services booked, appointment history, membership status | Online booking through Acuity Scheduling |
| Health and skin information | Skin concerns, allergies, medications, pregnancy, medical conditions, treatment notes | Intake forms and consultations |
| Payment information | Card details for deposits, services and memberships | Processed by our payment provider; we do not store full card numbers |
| Website information | IP address, device and browser type, pages visited | Cookies and analytics on mokoroot.com |
| Photos and video | Before and after images, content you agree to appear in | Only with your consent |
Health and skin information is used only to provide safe, appropriate treatment and is never used for advertising.
How we use and share it
We use your information to book and confirm appointments, provide safe treatments, process payments and memberships, send appointment reminders, answer your questions, improve our website, and, with your permission, send news and offers.
We share information only with service providers that help us run the business, and only as needed:
- Squarespace: hosts our website and handles forms and analytics.
- Acuity Scheduling: handles online booking, intake forms and memberships.
- Payment processors: such as Square or Stripe, to process payments securely.
- Google and Meta (Instagram, Facebook): advertising and analytics tools that may use cookies to measure ads and show relevant content.
- Legal reasons: when required by law or to protect the safety of our guests or business.
If MoKo Root is sold or reorganized, your information may transfer to the new owner under this same policy.
Your choices and our practices
- Marketing emails and texts: Unsubscribe anytime using the link in any email or by replying STOP to texts.
- Cookies: You can block or delete cookies in your browser settings; some site features may not work as expected.
- Photos and video: We only use your image with your written consent, and you may withdraw consent for future use at any time.
- Access and correction: Email us to request a copy of your information, correct it, or ask us to delete it. We may keep certain records, such as treatment and payment records, as required by law or for safety.
- Security: We use reasonable safeguards and trusted providers to protect your information, but no system is completely secure.
- Retention: We keep information only as long as needed to provide services, meet legal requirements and resolve disputes.
- Children: Our website and services are not directed to children under 13, and we do not knowingly collect their information.
- Changes: We may update this policy; the date at the top shows the latest version.
Contact
MoKo Root Holdings LLC
210 Adriatic Pkwy, Suite 102D, McKinney, TX
Email: hello@mokoroot.com